IT Services

Honest Advice

Advice for what kind of device you need, brand/model recommendations and how much you would need to spend based on what you want to achieve with your software and devices. Future-proofing, requirements and budget are all considered in this process and we will endeavour to find a cost effective, happy medium for a solution that is right for you.

Device & Software Installation

Purchased a new computer, printer, mobile phone, or software like Windows or internet security? We are able to install and set up your device how you like it in a clean, professional manner. If it’s a bit daunting or confusing, no need to worry! We will show you the ropes if it’s a bit different or new; we want you to have a smooth transition. And for those that are asking, we DO deal with Apple devices!

Troubleshooting

Computer not functioning as expected or at all? Our friendly expert technicians are here to assist you with getting your machine back to how it should be. Not only limited to computers, we can troubleshoot poor internet speeds, email send/receive issues, printer connection and consistency, and a range of other problems. Data backup is also a proactive idea in the event issues arise, we can discuss and implement a solution unique to your situation to back up your data just in case the worst happens.

Network Configuration

Networking jobs like setting up new modems, WiFi boosters, mesh networks, access points and hooking up the things you use frequently on your network, are all things we can do for you. These services are handy if your modem has blown in a storm or stops working. Setting up file sharing on computers as well as Google Chromecast, Google Home, Apple TV and actual TVs (not the mounting but pretty much everything else that’s inside or plugged into them) are among many other things we can do to make your life easier! Pairing ourselves up with quality electricians we can organise and set up point to point wireless connections to external buildings (think granny flats, sheds, studios) and add new or relocate existing Ethernet and telephone outlets.

Support

If it’s a quick question, we’re happy to step you through something over the phone or remotely access your machine to have a look or alternatively, we can come to your home. The important thing here is we stand by what we do and the products we sell - and believe in doing things right the first time… not the fifth.

NBN Help

Connectivity of your home phone and internet is somewhat a hassle with NBN in the Southern Highlands. We can give you a hand with the installation of your modem and home phone on the NBN, and get all your wireless devices talking to each other, getting you back online again!